Refund policy



Seriously Cynical Returns and Refunds Policy

Hey there, Seriously Cynical shoppers! We want you to love our products but, if something's not quite right, we've got a friendly returns policy to keep things smooth and stress-free. Here's the scoop, with all the details you need.

Returning your items

No worries if you change your mind. Unless the product description says otherwise, you can send items back within 14 days of receiving them for a full refund of the item's cost. Just make sure they're unused, unworn and in tip-top condition — exactly as they arrived.

If you paid with store credit or a gift card, we'll hook you up with store credit for the return. Once your return lands with us, we'll email you to confirm your refund is zooming back to the card you used. That usually takes 1–2 business days to process, and a little longer for your bank to actually show it.

Shipping costs

Here's the deal on shipping: domestic and international shipping fees are non-refundable, and you'll need to cover the cost of return postage. We recommend using a trackable service to keep tabs on your package — for everyone's peace of mind.

But if we messed up (a thousand apologies), or your item arrives faulty or damaged, don't sweat it — Seriously Cynical will cover those return shipping costs. Email us a photo at info@seriouslycynical.com and we'll sort it.

Where to send your returns

Our products are made to order and dispatched by our print and fulfilment partners, so returns go to the facility for your region rather than to our business address in Sweden. Please post your items to the address that matches your region:

  • US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019, USA
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
  • Latvia: Lidostas parks, Mārupe, Mārupes nov., LV-2167, Latvia
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, United Kingdom
  • Australia — apparel: 40 Tanimbla Street, Kedron, Queensland 4031, Australia
  • Australia — non-apparel (except phone cases): 338 Albert St, Brunswick VIC 3056, Australia
  • Australia — phone cases: 6 Axis Crescent, Dandenong South VIC 3175, Australia
  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan
  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias — RJ, Brasil

Not sure which applies to you? Email us before posting anything and we'll tell you.

Exchanges

Fancy something else instead? No problem. As long as it isn't a custom order, just place a new order online for the item you want and return your original item separately using the steps above.

A few things to note

Here's the small print — and because you're cynical, you were expecting it, right?

Seriously Cynical can't accept liability for returns lost or damaged in transit, so please choose a reliable shipping method. International duties and taxes aren't refundable through us either, though you can contact your local customs authority about reclaiming them. It's the government, so good luck with that.

Non-returnable items

Some items are just too special to return:

  • Custom-made and personalised items. As mentioned, these are crafted specifically for you, so they're non-returnable unless they arrive faulty or damaged.
  • Sale items. Snagged a deal? Those are final — no returns or exchanges, and we don't offer sale price adjustments.

Your statutory rights

Nothing in this policy affects the rights you have under the consumer law of the country you live in, including any statutory right to cancel an order or to a remedy for goods that are faulty, damaged or not as described. Where your statutory rights give you more than this policy does, your statutory rights win.

The bottom line

We're here to make your Seriously Cynical experience as good as possible. If you have any problems with our products, or questions you want answered, don't be shy — reach out at info@seriouslycynical.com and we'll do our utmost to have you leave us as not just a happy customer, but a brand ambassador.

Win/win.

Thank you for your custom.

The Seriously Cynical Team