Shipping policy

Seriously Cynical Shipping Policy

How your order is made

Every Seriously Cynical product is made to order. Nothing sits in a warehouse waiting — your design is printed onto the item you chose after you place your order. This adds a little production time before anything ships, but is often offset by the fact the item is shipped from the nearest location to you - see below.

Where we ship from

To keep delivery times short, our print and fulfilment partners dispatch from facilities in the United States, Europe, Asia and Australia. Your order is produced at the facility closest to your delivery address, so your parcel will usually arrive from your own region rather than from a central distribution point.

Because of this, an order containing several items may be produced at different facilities and arrive separately, on different days. That is normal, with the end result being a more efficient delivery system and cost savings passed on to you.

Delivery times

Typical delivery is 2–15 days from the date you order, covering both production and transit. Times vary by destination, product type and how busy our partners are.

If more than 15 days have passed since you placed your order, email us at info@seriouslycynical.com and we will start an investigation with the carrier.

Shipping costs

Shipping costs are calculated at checkout before you pay, based on your delivery address and what is in your basket. There are no charges added after you have placed your order.

Customs, duties and taxes

Orders shipped across a customs border may attract import duties, taxes or handling fees charged by the destination country. These are set by your government, not by us, are not included in the price you pay at checkout, and are the recipient's responsibility. Because your order ships from the facility nearest you, most customers are not charged anything.

Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to our fulfilment partner because the address was incomplete or incorrect, we will contact you to arrange reshipping, though a further shipping charge may apply.

If something goes wrong

If your order arrives damaged, faulty or not as described, email us a photo at info@seriouslycynical.com and we will put it right, including covering any return postage. Any refunds or exchanges are handled in accordance with our Returns Policy.